Legal

Refund Policy

Last updated: September 21, 2026

1. Overview

InvestorPlugX (branded as InvestorPlugX) is a digital asset marketplace. All products and services sold through this site are digital and delivered instantly. Because of their intangible nature, refunds are handled on a case-by-case basis and only under the conditions set out in this policy.

2. Digital Accounts

Digital accounts are sold as-is. Once an account is delivered to the buyer, the sale is final except where one of the following applies:

  • The account was not delivered within the stated delivery window.
  • The account was suspended, banned, or otherwise unusable at the time of delivery, and the issue is reported within 24 hours of delivery.
  • The account credentials provided do not match the description shown at checkout.

Refunds for eligible accounts are issued to the original payment method or credited back to the buyer’s wallet, at our discretion.

3. SMS Verification Numbers

SMS verification numbers are non-refundable once the order has been placed with the supplier. A refund may be considered only if:

  • The number never received a verification code and the order expired.
  • The supplier failed to deliver the number at all.

Requests must be made within 24 hours of the order timestamp. Partial or expired codes do not qualify for a refund.

4. SMM Services

Social media marketing services are fulfilled by third-party suppliers. Refunds are processed only where a supplier fails to deliver the ordered quantity, or where a service is cancelled before fulfillment begins. Partial or in-progress orders are not refunded.

5. Wallet Deposits

Wallet deposits may be refunded to the original payment method on a case-by-case basis, subject to verification of the original transaction. Deposits used to purchase products or services are subject to the refund rules for that product or service.

6. How to Request a Refund

To request a refund, contact our support team with:

  • The order ID or transaction reference.
  • A clear description of the issue.
  • Any relevant screenshots or evidence.

We aim to acknowledge refund requests within 48 hours and resolve eligible requests within 5 business days.

7. Changes to This Policy

We may update this refund policy at any time. The last updated date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.